2025年10月25日下午，著名歌手鄭智化在微博上發文，控訴深圳機場無障礙設施存在嚴重問題，稱在登機過程中因升降車與機艙門地板存在25公分高度差而無法順利進入機艙，迫使他不得不“連滾帶爬”，對此感到極度不滿和無奈。鄭智化指出，當時機場工作人員態度冷漠，未能提供必要的協助，他直言機場對殘障旅客的服務“最沒有人性”，並表示自己已經“忍無可忍”。

事件發酵後，深圳機場於當日18:05在鄭智化的微博評論下公開致歉，表示已聯合航空公司對事件展開核查，並承諾將優化特殊旅客服務保障流程，以改善無障礙設施及相關服務。機場客服人員補充說，雖然未直接收到鄭智化本人的反饋，但已將問題記錄並轉交相關部門處理。同時，機場建議殘障旅客提前申請全程輪椅服務，並指出自帶輪椅需辦理托運，但未明確鄭智化使用的輪椅類型。

此事件在社交媒體上引發廣泛關注與討論，網友普遍支持鄭智化發聲，呼籲完善無障礙設施與服務，強調這類問題影響所有行動不便者，需切實改進而非僅僅應付檢查。事件凸顯公共場所無障礙服務仍存在明顯不足，也引發社會對特殊旅客權益保障的關注。後續發展將取決於深圳機場及相關航空公司的核查結果與整改措施是否落實，以及是否能真正改善無障礙設施與服務體驗。

On the afternoon of October 25, 2025, renowned singer Zheng Zhihua posted on Weibo to denounce serious issues with accessibility facilities at Shenzhen Airport. He described being forced to “roll and crawl” while boarding his flight because the lift platform and the aircraft door floor had a 25-centimeter height difference, making it impossible to enter the cabin with his wheelchair. Zheng criticized the airport staff for their cold and indifferent attitude, saying the service for disabled passengers was “utterly inhumane” and expressed that he had reached the limit of his patience.

Following the post, Shenzhen Airport publicly apologized at 18:05 on the same day under Zheng’s Weibo comment. The airport stated that it had initiated an investigation in collaboration with the airline and pledged to optimize procedures for assisting special-needs passengers, aiming to improve accessibility services. Airport customer service personnel noted that while they had not received direct feedback from Zheng personally, the issue had been recorded and forwarded to the relevant departments for handling. The airport also advised disabled passengers to request full wheelchair assistance in advance and mentioned that personal wheelchairs must be checked in, though it did not specify the type of wheelchair Zheng was using.

The incident sparked widespread attention and discussion on social media, with netizens largely supporting Zheng’s public statement. Many called for improvements to accessibility facilities and services, emphasizing that these issues affect all individuals with mobility challenges and require substantive improvements rather than superficial compliance.

Overall, the event highlighted the insufficient accessibility services in public spaces and raised broader concerns about the protection of the rights of passengers with special needs. Future developments will depend on the results of the airport and airline investigation and whether the proposed corrective measures are effectively implemented to genuinely enhance accessibility and service experience.