麻六記美國洛杉磯羅蘭岡門店正式營業不到半個月,多名消費者食物中毒,被勒令暫停營業
近日,關於麻六記美國洛杉磯羅蘭岡門店的食品安全事件在華人社群中迅速發酵,多名消費者在社交平臺發文表示,自己在該店用餐後出現嚴重不適,包括上吐下瀉、腹部劇痛、全身乏力等症狀。有網友形容,吃完之後「肚子痛到一直跑廁所」、「拉到沒力氣出門」,甚至有人提到同行的朋友幾乎無一倖免。短時間內,大量吐槽與警告貼文湧現,讓新開業的門店衛生安全引發高度關注。
這家麻六記羅蘭岡門店正式營業不到半個月,卻在負評與投訴下迅速遭到當地衛生主管部門的介入。根據消費者提供的現場照片,店面已被官方張貼關閉通知,理由是「違反當地健康與安全法規」。這項公告等於宣告該店被勒令暫停營業,並等待後續審查與整改。
面對鋪天蓋地的質疑與投訴,麻六記品牌官方至今尚未發表正式聲明。客服方面僅以較為保守的回應表示,公司對食品安全問題「非常重視」,會在第一時間向產品與營運部門反映,並展開內部處理。不過,在社交平臺上,一個名為「麻六記酸辣粉洛杉磯鑽石廣場店」的帳號則發表較具體的說法,指出對顧客近期的負面體驗深感歉意,並透露在洛杉磯衛生部門的檢查過程中,門店冷藏設備被檢測出存在溫度波動的問題。為確保食材冷鏈及食品處理流程符合標準,他們已立即完成設備維修與全店整改,並正積極配合後續復查。
由於該店是麻六記在海外的首家分店,開業初期本應成為品牌國際化的重要展示視窗,如今卻因食品安全問題而被迫關門整頓,事件更顯得格外敏感。許多曾經前往用餐的消費者說,他們已向當地衛生局提交正式投訴,而麻六記的官方客服也承認,美國門店目前確實處於整頓階段。
食品安全本應是餐飲品牌最基本的生命線,而海外首店才開業兩週便遭遇如此規模的客訴與行政處分,無疑將對麻六記的品牌形象與國際佈局造成不小衝擊。究竟問題是否源自管理疏失、員工操作不當,抑或設備故障導致的食材敗壞,仍有待當地衛生部門的最終報告與麻六記官方後續的公開說明。此次事件已成為華人圈熱議話題,也為其他準備在海外拓店的中式餐飲品牌敲響警鐘。
In recent days, a wave of complaints has emerged from consumers who dined at the newly opened Ma Liu Ji restaurant in Rowland Heights, Los Angeles. Many reported suffering from severe foodborne symptoms shortly after eating there—vomiting, diarrhea, abdominal cramps, weakness, and an overall inability to function normally. Several posts circulated on social media describing the experience as “stomach pain so bad I kept running to the bathroom,” “diarrhea so severe I couldn’t leave the house,” and “everyone in my group got sick.” The cluster of similar accounts quickly raised concerns about the restaurant’s hygiene and food safety conditions.
This Rowland Heights location had been open for less than two weeks when the situation escalated. After multiple complaints reached authorities, the local health department conducted an inspection. According to photos uploaded by customers, the storefront has already been sealed with an official notice stating that the establishment was shut down for “violations of local health and safety regulations.” In other words, the restaurant has been forcibly closed pending correction and reinspection.
Despite the growing public outcry, Ma Liu Ji’s official brand has not yet issued a formal statement. Customer service representatives gave only a brief response, stating that the company “takes food safety extremely seriously” and would forward the issue to the product and operations departments for immediate handling. However, a social media account named “Ma Liu Ji Sour & Spicy Vermicelli – Los Angeles Diamond Plaza” offered a more detailed explanation. The post expressed deep apologies to the affected customers and acknowledged that during inspections, the Los Angeles health authorities discovered temperature fluctuations in the restaurant’s refrigeration equipment. The account stated that the store had completed repairs, conducted a full internal sanitation overhaul, and was actively cooperating with health officials for follow-up reviews.
This location is Ma Liu Ji’s first overseas branch, intended to mark an important step in the brand’s international expansion. Instead, it has become a focal point of controversy. For many customers who suffered symptoms after dining there, complaint filings have already been submitted to the Los Angeles County Department of Public Health. The company’s hotline also confirmed that the U.S. store is currently under rectification.
Food safety is the foundation of any restaurant’s reputation, and the fact that an overseas flagship store was shut down within two weeks of opening has dealt a significant blow to Ma Liu Ji’s image. Whether the issue stemmed from management negligence, improper handling by staff, or spoiled ingredients caused by equipment failure remains to be fully clarified by the health department’s final report and any subsequent statements from Ma Liu Ji. For now, the incident has become a widely discussed topic among Chinese communities in North America and serves as a cautionary tale for other Chinese restaurant brands planning to expand abroad.
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