2026年1月28日，深圳市羅湖區工作專班發布通報指出，轄區內企業「杰我睿珠寶有限公司」因其所營運的黃金預定價投資平台出現嚴重兌付困難，引發大量投資人關注與投訴，目前官方已正式介入調查並展開核查作業。該事件迅速在投資社群與社交平台發酵，被視為近年深圳黃金投資市場中規模較大的風險事件之一。

兌付危機最早於1月18日浮現。多名投資人反映，透過「杰我睿珠寶」小程序購買黃金後，申請提現時遭遇系統顯示長時間排隊，等待人數一度超過三千人，部分用戶的提現申請甚至被直接駁回。隨後平台調整規則，將每日提現上限限制為500元人民幣或1克黃金，但此舉並未實質緩解問題，系統顯示的排隊人數反而持續攀升至一至兩萬人不等。部分投資者自行彙整資料後推估，尚未完成兌付的資金規模可能高達百億元，而初步完成實名登記的涉案金額亦已達2.46億元，顯示影響範圍不容小覷。

面對輿論壓力與集中投訴，杰我睿珠寶於1月25日對外發布公告，表示已主動申請由政府相關部門對公司資產進行監管，並承諾不轉移資產、不失聯、不逃避責任，試圖穩定投資人情緒。公告中同時提出兩種兌付方案供投資人選擇，其一為本金兩成的一次性兌付，其二為本金四成分十二期兌付，但上述方案僅適用於帳面充值本金，並不包含已兌換為實體黃金的部分。該方案一經公布，隨即引發投資人強烈爭議，認為兌付比例與實際投入金額存在明顯落差。

官方層面則在1月28日由羅湖區工作專班發布正式通報，確認已督促企業依法履行市場主體責任，目前杰我睿珠寶的負責人及核心高管均在公司配合處理兌付事宜。專班表示，正在全面收集並核查投資人訴求，同時對平台資金流向、交易模式與風險管理進行調查，並呼籲公眾理性看待網路傳播的相關資訊，避免不實消息進一步擴散造成恐慌。

從風險根源來看，該平台的營運模式涉及高槓桿的黃金預定價交易，資金並非經由受監管的專用帳戶，而是透過私人帳戶進行歸集，增加了資金挪用與監管缺失的可能性。此外，平台聲稱進行境外對沖操作，但相關交易的真實性與合規性難以驗證，資金回流機制亦存在明顯漏洞。在缺乏完善風控與透明披露的情況下，市場波動被迅速放大，最終導致兌付壓力集中爆發。部分投資者則是在社交平台「高收益、穩賺不賠」的宣傳吸引下逐步加碼，未能充分意識到其背後隱含的高風險結構。

從產業背景觀察，深圳水貝長期被視為中國國內黃金交易與加工的重要集散地。近年來隨著國際金價不斷創下新高，一些平台開始以「鎖定金價」、「免工費」、「短期套利」等話術吸引散戶資金，但相關業務多處於監管灰色地帶，資訊揭露不足，投資風險難以評估。事實上，類似事件並非首次發生，早在2025年便曾出現「粵寶鑫」平台爆雷事件，顯示該類模式所累積的系統性風險仍未完全消除。

整體而言，杰我睿珠寶事件不僅是單一企業的經營危機，也再度凸顯高槓桿貴金屬投資平台在監管、風控與資訊透明度上的結構性問題，後續官方調查結果與資金處置方式，勢將對相關產業產生示範與警示效應。

On January 28, 2026, a task force from Luohu District, Shenzhen, released an official statement announcing that it had intervened in an investigation involving Jieworui Jewelry Co., Ltd., after the company’s gold pre-pricing investment platform encountered serious redemption difficulties. The incident has attracted widespread public attention, and authorities have begun a comprehensive review. The case has quickly spread across investor communities and social media, and is now regarded as one of the more significant risk events in Shenzhen’s gold investment market in recent years.

The redemption crisis first emerged on January 18, when numerous investors reported that they were unable to withdraw funds after purchasing gold through the “Jieworui Jewelry” mini-program. The system displayed extended waiting queues, at times exceeding 3,000 people, and some withdrawal requests were outright rejected. The platform later imposed daily withdrawal limits of either 500 yuan or 1 gram of gold, but this measure failed to ease the situation. Instead, the displayed queue length continued to rise, reaching between ten and twenty thousand users. Based on self-compiled statistics by investors, the amount of funds yet to be redeemed may exceed 10 billion yuan, while preliminary实名 (real-name) registrations indicate confirmed affected funds totaling approximately 246 million yuan, highlighting the scale of the impact.

In response to mounting public pressure and investor complaints, Jieworui Jewelry issued an announcement on January 25 stating that it had applied for government supervision of its assets and pledged not to transfer assets, evade responsibility, or disappear. The company also proposed two redemption plans in an attempt to stabilize investor sentiment. One plan offered a one-time payout equal to 20 percent of the principal, while the other proposed repayment of 40 percent of the principal in twelve installments. Both options applied only to deposited principal funds and excluded any holdings already converted into physical gold. These proposals immediately sparked strong backlash among investors, many of whom argued that the repayment ratios were far below their actual investments.

On January 28, the Luohu District task force issued a formal briefing confirming that it had urged the company to fulfill its obligations as a market entity. According to the statement, Jieworui’s legal representative and senior management remain on site handling redemption matters. The task force is currently verifying investor claims and examining fund flows, transaction structures, and risk management practices. Authorities also called on the public to treat online information rationally and avoid the spread of unverified rumors that could exacerbate panic.

From a risk-origin perspective, the platform’s operating model involved highly leveraged gold pre-pricing transactions. Funds were not collected through regulated escrow or custodial accounts, but instead were pooled via private accounts, significantly increasing the likelihood of misuse and regulatory blind spots. The platform also claimed to conduct overseas hedging operations, yet the authenticity and compliance of these transactions remain questionable, and the mechanisms for lawful fund repatriation appear insufficient. In the absence of robust risk controls and transparent disclosure, market volatility was rapidly amplified, ultimately leading to a concentrated liquidity crisis. Some investors were drawn in by social media promotions promising high returns and “guaranteed profits,” gradually increasing their exposure without fully recognizing the underlying risk structure.

From an industry standpoint, Shenzhen’s Shuibei district has long been regarded as a major hub for gold trading and processing within China. In recent years, as international gold prices repeatedly reached record highs, certain platforms have used marketing concepts such as “price locking,” “zero processing fees,” and “short-term arbitrage” to attract retail investors. However, many of these operations exist in regulatory gray areas, with limited transparency and poorly defined risk profiles. Similar incidents have occurred in the past, including the collapse of the “Yuebaoxin” platform in 2025, underscoring that systemic risks associated with such models have yet to be fully resolved.

Overall, the Jieworui Jewelry incident is not merely an isolated corporate failure, but a renewed warning of the structural weaknesses in high-leverage precious-metal investment platforms, particularly in terms of regulation, risk control, and information disclosure. The outcome of the official investigation and the handling of investor funds are expected to have significant signaling and cautionary effects on the broader industry.