10月29日，一名中國網友在社交媒體上發布視頻，講述自己在乘坐一列從廣西開往上海的火車時遇到的尷尬經歷。她表示，自己在短暫離開臥鋪前往衛生間後返回，卻發現原本的床位被一名外籍印度乘客佔用。由於自身英語溝通能力有限，加上抱著“多一事不如少一事”的心態，該網友選擇沒有叫醒對方，而是自行將就，暫時接受了這一情況。

這段視頻上傳後迅速引發網民熱議。一部分網友認為，作為乘客應該主動維護自己的合法權益，而不應因為語言障礙或顧忌而妥協。另一些網友則對此表示理解，認為在跨文化環境下，遇到語言不通的情況時做出妥協也無可厚非。該網友回應稱，她最初只是想發個視頻“簡單吐槽”，並未預料到會引發廣泛爭議。

針對此事，中國鐵路12306官方客服也做出回應。工作人員指出，如果旅客在列車上遇到床位被佔用、票務信息不符等情況，無需妥協或自行讓步，應第一時間聯繫列車乘務員或列車警察。工作人員會現場核對車票信息，協助旅客找回自己的床位，從而保障乘客的合法乘車權益。

這起事件反映出跨文化交流中可能出現的溝通困難以及部分旅客在面對突發情況時的心理取捨。同時也提醒廣大乘客，無論語言是否通暢，都應了解並善用官方渠道，以確保自身在公共交通中的合法權益不受侵害。

On October 29, a netizen shared a video on social media recounting an awkward incident she experienced while traveling on a train from Guangxi to Shanghai. She explained that after briefly leaving her sleeper berth to use the restroom, she returned to find her bed occupied by a foreign passenger from India. Due to limited English proficiency and a mindset of “better to avoid trouble than to create it,” she chose not to wake the passenger and instead accommodated the situation herself.

The video quickly sparked heated discussion online. Some users argued that passengers should actively defend their legitimate rights rather than compromise due to language barriers or concerns about confrontation. Others expressed understanding, noting that in cross-cultural settings, it can be reasonable to make temporary compromises when communication is difficult. The original poster stated that her intention was simply to post a video for “lighthearted venting” and that she did not expect it to generate widespread debate.

In response, China Railway’s official 12306 customer service emphasized that if a passenger encounters issues such as occupied berths or mismatched ticket information, there is no need to compromise or accommodate the situation. Passengers should contact train staff or train police immediately, who will verify ticket information on-site and assist passengers in reclaiming their assigned berths, thereby ensuring that their travel rights are protected.

This incident highlights the communication challenges that can arise in cross-cultural travel and the psychological considerations passengers may face when dealing with unexpected situations. It also serves as a reminder that, regardless of language proficiency, travelers should be aware of and make use of official channels to safeguard their rights while using public transportation.