香港的餐飲服務經常被認為不盡如人意，可能有以下幾個原因：

高工作壓力：餐廳的員工通常需要應對高強度的工作壓力，每天至少工作10小時以上。極度的疲勞導致他們沒有足夠的時間和精力來提供良好的服務。

人手短缺：由於勞動力成本高昂，一些餐廳可能不得不削減人力成本，導致人手短缺，進而影響服務的質量和效率。近期香港掀起嚴重的移民潮，每4人之中就有1人移民，這進一步加劇勞動力短缺。

文化因素：香港文化是追求效率和快節奏生活方式，有時可能會與提供優質服務的需求相抵觸。有些服務人員可能更注重速度而不是服務品質。香港的租金相當昂貴，餐飲業主積極拚換桌率，導致點完食物後會馬上上桌，並在第一時間收拾碗筷。

訓練不足：一些餐廳可能沒有給予足夠的培訓給他們的員工，特別是關於服務態度、溝通技巧和客戶滿意度方面的培訓。

競爭激烈：市場競爭激烈，為了節省成本，一些餐廳可能不得不降低服務質量，這可能包括減少員工、降低培訓水平或提高工作壓力。

客戶期望高：香港的居民對服務品質通常有很高的期望，因此，即使是稍微的服務失誤或不滿意也可能會被視為嚴重的問題，這可能會影響到整體的印象。

總的來說，香港的餐飲服務之所以被認為有時不盡如人意，是由於多種因素的綜合影響，包括工作壓力、人力資源、文化、競爭、訓練和客戶期望等。有些人則是內心存在著半個英國人的優越感，特別瞧不起中國遊客。有台灣旅客也曾投訴說好幾次碰到餐廳老闆找錢都用丟的，把客人當成乞丐，對香港客人就很客氣的寒暄。以上的問題不盡速解決，趕客之都的封號可能很難拿掉。

The restaurant service in Hong Kong is often considered unsatisfactory, and there may be several reasons for this:

High work pressure: Restaurant staff usually have to deal with high-intensity work pressure, working at least 10 hours a day. Extreme fatigue leaves them with insufficient time and energy to provide good service.

Shortage of manpower: Due to the high cost of labor, some restaurants may have to cut labor costs, resulting in a shortage of manpower, which affects the quality and efficiency of service. With the recent surge in immigration in Hong Kong, with 1 in every 4 people immigrating, this further exacerbates the labor shortage.

Cultural factors: Hong Kong culture values efficiency and a fast-paced lifestyle, which may sometimes conflict with the need to provide quality service. Some service staff may prioritize speed over service quality. With the exorbitant rent in Hong Kong, restaurant owners actively strive for high turnover rates, resulting in food being served immediately after ordering and tableware being cleared promptly.

Inadequate training: Some restaurants may not provide sufficient training to their staff, especially in terms of service attitude, communication skills, and customer satisfaction.

Intense competition: The market competition is fierce, and to save costs, some restaurants may have to lower the quality of service. This may include reducing staff, lowering training levels, or increasing work pressure.

High customer expectations: Hong Kong residents generally have high expectations for service quality. Therefore, even minor service errors or dissatisfaction may be perceived as serious issues, which may affect the overall impression.

In conclusion, the unsatisfactory restaurant service in Hong Kong is due to a combination of factors, including work pressure, manpower resources, culture, competition, training, and customer expectations. Some people may also harbor a sense of superiority, especially towards Chinese tourists. Taiwanese travelers have complained several times about restaurant owners throwing change at them, treating them like beggars, while being overly polite to Hong Kong customers. If these issues are not addressed promptly, it may be difficult to remove the title of the "City of Rushing Customers."

照片:DALLE3